Experience
Sr. TPM @ City of Vancouver
Jan 2024 — Today- Reimagining how 675,000 Vancouverites experience their city by crafting a digital transformation strategy that puts citizens first: from smarter traffic lights that adapt to rush hour patterns to park sensors that tell you where to find open tennis courts.
- Building a geospatial system that helps our teams predict and prevent issues before they become problems - like identifying water main wear patterns before it breaks and quietly fixing it before anyone's morning shower is interrupted.
Program Manager @ Microsoft
May 2022 — Nov 2022- Made cloud security simple and user-friendly by bringing together 10+ developers and major clients to design features people actually want to use, not have to use.
- Transformed customer feedback into concrete network security features that made clients feel secure enough to stay with us.
Project Manager @ Microsoft
Apr 2020 — May 2022- Transformed financial forecasting for $1.5B revenue from educated guesswork into data-driven confidence by creating a tool that helped teams spend less time crunching numbers and more time making strategic decisions.
- Solved the "tribal knowledge" problem by building an intuitive learning hub that saved 2,000 people from digging through endless links and documents to find the information they needed to do their jobs.
Associate PM @ Microsoft
Nov 2017 — Apr 2020- Partnered with iconic F500 brands like Nestlé and Volvo to bring their bold visions to life, showing them how cloud and AI could transform everything from supply chain efficiency to customer experience.
- Cultivated genuine relationships that went beyond project deadlines across 20+ projects by truly understanding each client's unique challenges.
Associate Consultant @ Microsoft
Jul 2017 — Nov 2017- Helped clients achieve practical benefits via cloud technology, by translating technical concepts into real business outcomes.
UX Consultant @ Freelance
Feb 2011 — Jun 2017- Created brand designs that told stories - from logos that catch the eye to websites that make people want to learn more.
- Helped businesses attract more customers by studying what works - like redesigning web pages based on real user behavior and making it easier for people to find and buy what they need.